Privacy Policy
Final Demand Solutions LtdLast Updated: [Insert Date]
1. Introduction
Final Demand Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data when you interact with our services, website, or other communications.
By using our services or website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, telephone number, postal address
- Business Information: Company name, invoice details, contract references
- Financial Information: Payment details and outstanding invoice amounts
- Usage Data: IP address, browser type, website activity, cookies
- Other Information: Any information you provide when communicating with us
3. How We Use Your Information
We use personal data for the following purposes:
- To provide and manage debt recovery and related services
- To communicate with clients and respond to inquiries
- To process payments and issue invoices
- To maintain records and comply with legal and regulatory obligations
- To improve our services, website, and communications
- To detect and prevent fraud or unauthorized activity
4. Legal Basis for Processing
We process personal data in compliance with UK GDPR and the Data Protection Act 2018. Our legal basis includes:
- Performance of a contract with the client
- Legal obligation compliance
- Legitimate interests in debt recovery and business operations
- Consent (where required, e.g., marketing communications)
5. Sharing Your Information
We do not sell your personal data. We may share information with:
- Debtors: For recovery purposes (limited to relevant invoice information)
- Third-party service providers: Legal, tracing, or IT services
- Regulatory or law enforcement authorities: When required by law
- Professional advisors: Accounting, legal, or compliance support
We ensure all third parties follow strict data protection standards.
6. Data Retention
We retain personal data only for as long as necessary:
- To provide services
- To comply with legal, regulatory, and accounting obligations
- To resolve disputes or enforce agreements
Data that is no longer required is securely deleted or anonymized.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data where legally permissible
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time (for marketing purposes)
To exercise your rights, please contact us at [Insert email].
8. Cookies & Tracking
Our website uses cookies to enhance user experience, analyse traffic, and improve functionality. Cookies do not collect personally identifiable information beyond what you provide.
You can manage or disable cookies through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorized access
- Loss, misuse, or corruption
- Accidental or unlawful destruction
All client data is stored securely and access is restricted to authorised personnel only.
10. International Transfers
Where necessary, we may transfer personal data outside the UK. Any such transfers are protected by legal safeguards and only made to jurisdictions with adequate data protection standards.
11. Children
Our services are intended for business users and adults. We do not knowingly collect data from individuals under 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published on our website, and the “Last Updated” date will be revised.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [Insert email]Address: [Insert company address]Phone: [Insert phone number]