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Terms & Conditions

Final Demand Solutions Ltd

Last updated: 9 Nov 2025

1. Introduction

These Terms & Conditions (“Terms”) govern the provision of debt recovery and related services (“Services”) offered by Final Demand Solutions Ltd (“we”, “us”, “our”). By engaging our services, you (“the Client”) agree to be bound by these Terms.

2. Services Provided

Final Demand Solutions Ltd provides commercial debt collection, pre-legal recovery, tracing, credit control support, and associated services.

We reserve the right to refuse or withdraw services at our discretion, including where providing them may present legal, ethical, or regulatory concerns.

3. Client Responsibilities

The Client agrees to:

  • Provide accurate and complete information relevant to the debt(s)

  • Notify us of any payments received directly from the debtor

  • Provide copies of invoices, contracts, statements, and communication history

  • Inform us immediately of any disputes raised by the debtor

Failure to provide required documentation may delay or prevent recovery efforts.

4. No Win, No Fee Policy

No commission is payable unless we successfully recover funds.

Commission fees are calculated on the total amount recovered, including part payments, settlements, and direct payments made to the Client after our involvement.

Where legal action is required, separate fees may apply and will be discussed with the Client before proceeding.

5. Fees & Charges

Our standard recovery fees will be communicated to the Client prior to commencement of work.
Additional charges may apply for:

  • Tracing services

  • Legal escalation

  • Court fees

  • Enforcement costs

  • Third-party expenses

All additional fees will be confirmed in writing.

6. Direct Payments

If the debtor pays the Client directly after our involvement, the full commission remains payable.
This includes payments received:

  • After first contact

  • During ongoing recovery

  • Following negotiation or settlement

  • As a result of our influence or intervention

7. Communication With Debtors

Final Demand Solutions Ltd will communicate with debtors professionally, respectfully, and in compliance with industry regulations.

We may contact debtors by:

  • Telephone

  • Email

  • Written correspondence

  • SMS (where appropriate)

  • Tracing tools (where legally permitted)

8. Disputed Debts

If a debtor raises a valid dispute, we may pause recovery until clarification or documentation is provided.

We reserve the right to discontinue recovery of disputed debts where insufficient evidence exists.

9. Legal Action

Legal action is only recommended when necessary and in the Client’s best interests.

Before proceeding, the Client will receive:

  • A breakdown of likely costs

  • An assessment of the prospects of success

  • Written confirmation of instruction

Legal costs are not covered under the No Win, No Fee policy.

10. Client Communication

We will provide updates on recovery progress on request.
The Client agrees to respond promptly to our requests to avoid delays.

11. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

  • Client information

  • Debtor data

  • Case details

Data will be stored securely and processed in compliance with GDPR and UK data protection laws.

12. Limitation of Liability

Final Demand Solutions Ltd will not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Business interruption

  • Loss of opportunity

Our total liability shall not exceed the total fees paid by the Client for the relevant case.

13. Indemnity

The Client agrees to indemnify us against any claims arising from:

  • Inaccurate information provided

  • Misleading documentation

  • Unlawful debts

  • Breach of contract

14. Cancellation

The Client may cancel services at any time by providing written notice.
However, commission remains payable on any payments received after our involvement.

We reserve the right to cancel services where necessary or appropriate.

15. Compliance

Final Demand Solutions Ltd operates in full compliance with:

  • UK Law

  • Industry regulations

  • GDPR

  • Relevant best practice guidelines

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England & Wales.
Any disputes shall be resolved under the jurisdiction of the courts of England & Wales.

17. Amendments

We may update these Terms from time to time.
Updated versions will be available on request or published on our website.